pkr398 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy sets out in clear, plain language exactly what personal information pkr398 collects from Pakistani players and visitors, why we collect it, how we use and store it, who we may share it with, and what rights you hold in relation to your own data. We encourage you to read this policy in full before registering an account or using any pkr398 service.
By accessing pkr398.one, creating a player account, or using any feature of the pkr398 platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not accept this policy, please do not use the pkr398 platform.
Our privacy framework rests on six foundational principles that govern every data decision we make regarding our Pakistani players' personal information.
All personal data transmitted between your device and pkr398's servers is protected by bank-grade TLS/SSL encryption. Your CNIC details, payment credentials, and account information travel exclusively over encrypted channels at all times.
pkr398 does not sell, rent, or commercially trade your personal information to any third party under any circumstances. Your data is used exclusively to operate and improve pkr398's services for your benefit as a registered player.
Registered pkr398 players hold comprehensive rights over their personal data including the right to access, correct, restrict, and request deletion of their information. All data rights requests are handled within thirty days of receipt.
pkr398 stores personal data in encrypted databases with strict access controls. Only authorised personnel with a specific operational need may access player data, and all internal data access is logged and audited regularly.
pkr398 applies the principle of data minimisation — we collect only the personal information that is genuinely necessary to provide our services, comply with legal obligations, and protect the security and integrity of our platform.
pkr398's data practices are designed to comply with applicable international data protection frameworks. Our privacy program is reviewed regularly to ensure ongoing compliance as regulatory standards evolve across the jurisdictions we serve.
Scope of This Policy: This Privacy Policy applies to all personal data processed by pkr398 in connection with operation of the pkr398.one website and all associated services. References to "pkr398", "we", "us", or "our" refer to the operator of pkr398.one. References to "you", "Player", or "User" refer to any individual who visits, registers with, or uses the pkr398 platform in any capacity.
pkr398 operates the online casino and sports betting platform accessible at pkr398.one. We are the data controller responsible for the personal information of players and visitors processed through our platform. As data controller, pkr398 determines the purposes for which personal data is collected and the means by which it is processed.
If you have any questions about this Privacy Policy, wish to exercise any data rights described in Section 10, or wish to raise a privacy concern with our team, you may contact us using the following details:
All privacy-related correspondence should be clearly marked as a "Privacy Request" or "Data Protection Enquiry" to ensure it is directed to the appropriate team without delay. pkr398 aims to respond to all privacy enquiries within five (5) business days and to resolve all data rights requests within thirty (30) calendar days of receipt.
pkr398 collects personal data across several categories depending on your relationship with our platform. The following table summarises the principal categories of personal data we collect and hold:
| Data Category | Specific Data Items | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan images, gender | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number (+92), residential address | Registration form |
| Financial Data | JazzCash/EasyPaisa mobile numbers, bank account references, transaction history, deposit and withdrawal records in PKR | Payment processing |
| Gaming Data | Game session records, wagering history, bet amounts, game outcomes, bonus usage, responsible gaming settings | Platform usage |
| Technical Data | IP address, device type and model, browser type and version, operating system, session timestamps, login history | Automatic collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | Customer interactions |
| Marketing Data | Promotional email preferences, communication opt-in/opt-out records, referral source information | Registration & account settings |
pkr398 does not collect or process special categories of sensitive personal data, including racial or ethnic origin, religious beliefs, health information, or biometric data, except where specifically required by applicable regulatory obligations and with your explicit consent.
The majority of personal data pkr398 holds about you is information you provide directly during your interactions with our platform. This includes data submitted during account registration, identity verification (KYC), deposit and withdrawal requests, correspondence with customer support, completion of responsible gaming self-assessment questionnaires, and participation in promotions or surveys.
When you visit or interact with pkr398.one, certain technical and usage data is collected automatically through cookies, web server logs, and similar tracking technologies. This automatic collection captures information including your IP address, device identifiers, browser configuration, pages visited, features accessed, session duration, and referring website. This data is collected for security monitoring, platform performance optimisation, and fraud detection purposes.
pkr398 may receive supplementary personal data from carefully selected third-party sources in specific circumstances. These sources include identity verification service providers used to authenticate CNIC documents and confirm player identities during KYC; payment processors including JazzCash, EasyPaisa, and banking partners, who provide transaction confirmation data; and anti-fraud and anti-money-laundering screening services that verify player information against watchlists and sanctions databases as required by our regulatory obligations.
Pakistani Player Note: When you complete CNIC verification at pkr398, your identity document images are processed by our KYC verification partner under strict data processing agreements. CNIC data is used solely for identity and age verification purposes and is never shared beyond what is necessary for that function.
pkr398 processes personal data only where a valid legal basis exists for doing so. The legal bases upon which we rely are as follows:
The primary use of personal data at pkr398 is the operation of your registered player account and delivery of our gaming and betting services. This encompasses processing your registrations and login authentications, maintaining your account balance and transaction records in PKR, providing access to casino games and sports betting markets, processing deposits via JazzCash, EasyPaisa, and banking channels, processing withdrawal requests within our standard 24-hour timeframe, administering bonuses and promotional rewards, and configuring your responsible gaming settings.
pkr398 is required by its operating licence and applicable regulations to verify the identity and age of all registered players. We use identity data, including CNIC information, to confirm that players are who they claim to be, that they are at least 21 years of age, and that their use of the platform complies with applicable eligibility requirements. We also use financial data in combination with transaction monitoring systems to detect and prevent money laundering, terrorist financing, and other financial crimes in compliance with international AML standards.
pkr398 uses technical data, login history, and gaming data to monitor platform activity for signs of fraud, cheating, bonus abuse, account takeover attempts, and other security threats. Automated systems analyse behavioural patterns and flag anomalies for human review. Where security threats are confirmed, this data supports investigations, account suspensions, and, where required, reporting to regulatory authorities.
Communications data including live chat transcripts, email correspondence, and support ticket content is used to provide effective customer support, to investigate complaints, to resolve disputes, and to train our support team. Support records are retained for a period consistent with our data retention policy described in Section 8 to enable us to handle recurring issues and regulatory enquiries efficiently.
Where you have provided consent or where we rely on legitimate interests, pkr398 may use your contact data to send promotional emails, SMS notifications, and platform-internal messages about pkr398 offers, bonus promotions, new game launches, and special events. You may withdraw consent for marketing communications at any time by using the unsubscribe mechanism in any marketing email, by adjusting notification preferences in your pkr398 account settings, or by contacting our support team directly.
Aggregated and anonymised gaming data, technical data, and usage statistics are analysed to understand how players interact with the pkr398 platform, which games and features are most popular, where navigation or usability improvements would benefit Pakistani players, and how platform performance can be optimised. This analytics use involves aggregated data that does not identify individual players in published reports or product decisions.
pkr398 does not sell, rent, or commercially exploit your personal data. We share personal data with third parties only in the specific circumstances described below, and in all cases under contractual data processing agreements that require recipients to maintain appropriate security and use data only for the specified purpose:
pkr398 engages carefully vetted third-party service providers who process personal data on our behalf in order to deliver specific operational functions. These include: KYC and identity verification providers who process CNIC documentation; payment processors including JazzCash, EasyPaisa, and banking partners who facilitate PKR transactions; gaming software providers such as Evolution Gaming, Pragmatic Play, and others who deliver game content; customer support platform providers; email delivery services; and IT infrastructure and cloud hosting providers. All such providers are contractually bound by data processing agreements requiring them to maintain security standards consistent with our own and to process data only for the specific purposes for which it has been shared.
pkr398 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required to do so by applicable law, regulatory obligation, court order, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of players or the public, or enforce our legal rights. Such disclosures are made only to the extent required and in the manner prescribed by applicable legal process.
pkr398 is obligated under its operating licence to report suspicious financial activity to relevant authorities in accordance with applicable AML regulations. Suspicious transaction reports filed in the discharge of these obligations may include personal data of the player concerned. pkr398 is legally prohibited from informing players that a suspicious transaction report has been or may be filed in relation to their account activity.
In the event that pkr398 undergoes a merger, acquisition, sale of substantially all assets, or other business reorganisation, personal data held by pkr398 may be transferred to the acquiring entity as part of that transaction. In such circumstances, pkr398 will take reasonable steps to ensure that the acquiring entity provides privacy protections at least equivalent to those described in this Privacy Policy, and registered players will be notified of any material change in data controller prior to personal data being transferred.
pkr398 uses cookies and similar tracking technologies on pkr398.one to enable core platform functionality, maintain your logged-in session, remember your preferences and settings, analyse how visitors navigate our platform, and — where you have consented — deliver relevant promotional messaging. Cookies are small data files stored on your device by your browser when you visit our platform.
You may manage cookie preferences through the cookie settings panel accessible on the pkr398 platform, or through your browser's built-in cookie management settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies from your device. Please be aware that disabling strictly necessary cookies will prevent you from logging into and using the pkr398 platform.
pkr398 retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account our legal and regulatory obligations. The following retention periods apply as standard, subject to extension where required by applicable law or ongoing legal proceedings:
| Data Category | Standard Retention Period | Basis |
|---|---|---|
| Identity & KYC Records | 5 years post account closure | AML regulatory obligation |
| Financial Transaction Records | 7 years post transaction | Financial reporting requirements |
| Account & Gaming History | 5 years post account closure | Dispute resolution & regulatory audit |
| Customer Support Records | 3 years post interaction | Legitimate interest — support quality |
| Marketing Preferences | Until consent withdrawn or account closed | Consent |
| Technical / Log Data | 13 months from collection | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pkr398's data disposal procedures. Data subject to legal hold orders or regulatory investigations will be retained for the duration of those proceedings regardless of standard retention periods.
pkr398 implements a comprehensive framework of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:
Security Reminder: While pkr398 implements robust technical security measures, the security of your account also depends on the strength and confidentiality of your login credentials. We strongly recommend using a unique, complex password for your pkr398 account and enabling two-factor authentication through your account security settings.
As a data subject whose personal information pkr398 processes, you hold a number of rights in relation to that data. pkr398 is committed to facilitating the exercise of these rights promptly and without unnecessary barrier. The rights available to you are:
Request a copy of all personal data pkr398 holds about you, along with information about how it is processed.
Request correction of inaccurate personal data or completion of incomplete data held about you.
Request deletion of personal data where it is no longer needed for the purpose collected, subject to legal retention obligations.
Request that pkr398 restricts processing of your data while accuracy is contested or an objection is pending.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing activities, at any time.
To exercise any of these rights, please contact pkr398 at [email protected] clearly identifying the right you wish to exercise and providing sufficient information to verify your identity. We will respond to all rights requests within thirty (30) calendar days. Some rights may be limited where their exercise would conflict with pkr398's legal obligations — we will explain any such limitation in our response.
pkr398's platform is strictly intended for adults aged twenty-one (21) years and older. pkr398 does not knowingly collect personal data from individuals under the age of 21. CNIC-based age verification is conducted as part of our KYC process specifically to prevent underage individuals from accessing our gaming services.
If pkr398 becomes aware that personal data has been collected from an individual under the age of 21 — whether through KYC discrepancy, parental notification, or any other means — the associated account will be immediately suspended, all gaming activity will be voided, and any deposited funds will be returned to their source following identity confirmation. Personal data collected in connection with the underage account will be deleted in accordance with our data disposal procedures.
If you are a parent or guardian and believe that your child under 21 may have registered a pkr398 account, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
pkr398 operates an internationally distributed technology infrastructure, which means that personal data collected from Pakistani players may be transferred to and processed in countries outside Pakistan. Such countries may have data protection laws that differ from those applicable in your home jurisdiction.
Where personal data is transferred internationally, pkr398 implements appropriate safeguards to ensure that the data receives a standard of protection consistent with this Privacy Policy. These safeguards include contractual obligations imposed on receiving entities through data processing agreements, technical security measures applied to data in transit and at rest, and selection of service providers operating in jurisdictions with recognised data protection frameworks.
By registering and using the pkr398 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.
The pkr398 platform may display content supplied by third-party game providers, and players may navigate to game information or promotional content that originates from our licensed software partners. pkr398 does not control the privacy practices of third-party service providers operating their own systems, including game studios and payment processors, and this Privacy Policy does not extend to data processed by those third parties through their own independent systems.
Players are encouraged to review the privacy policies of any third-party service whose content they access through or in connection with the pkr398 platform. pkr398 accepts no responsibility or liability for the privacy practices of third-party entities, even where those entities supply services that are accessible through our platform.
pkr398 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or business operations. Where amendments are material — meaning they significantly alter how we collect, use, or share personal data, or meaningfully affect player privacy rights — pkr398 will provide reasonable advance notice to registered players via email to their registered address and/or via a prominent notification on the pkr398 platform.
The effective date of the current version of this Privacy Policy is stated at the top of this page. The version currently published at pkr398.one/privacy-policy is the operative version applicable to all current platform users. We recommend reviewing this policy periodically to remain informed of our current data practices. Continued use of pkr398 following the effective date of any amended Privacy Policy constitutes acceptance of the updated policy.
pkr398 takes privacy complaints seriously and is committed to resolving them fairly and promptly. If you have a concern about how pkr398 has handled your personal data, we encourage you to contact us in the first instance using the details below so we have the opportunity to address your concern directly:
Email your privacy enquiry or data rights request to:
[email protected]
Subject line: Privacy Request
Initial acknowledgement: within 5 business days
Data rights requests: within 30 calendar days
Privacy complaints: within 14 business days
If you are not satisfied with pkr398's response to your privacy complaint, you may have the right to refer the matter to the relevant data protection or supervisory authority in the jurisdiction applicable to your circumstances. pkr398 will cooperate fully with any such regulatory investigation.
This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page supersedes all previously published versions of the pkr398 Privacy Policy.
pkr398 takes your privacy as seriously as you do. With bank-grade encryption, zero data sales, and comprehensive player rights, your personal information is in safe hands. Login to your account or explore our full platform with complete peace of mind.